Customer Development Manager

Your Job

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

The Customer Development Manager (CDM) develops, implements, & monitors plans towards the achievement of targets of their key accounts (Modern Trade). The incumbent has direct responsibility for achievement of sales targets of assigned customers. The CDM will contribute to the growth and operating results of the company by executing sales plans effectively and in a timely manner. This position directly reports to the Area Customer Development Manager

Role Accountabilities & Responsibilities:

• Develops, implements, and monitors plans towards the achievement of sales and distribution targets for their accounts.
• Monitors Sales & Distribution of Kimberly-Clark’s core portfolio while looking for opportunities to drive growth and improvement for their area.
• Works closely with their respective customers/ accounts through consistent alignments and business reviews to spot opportunities to build our brands.
• Regularly conduct fieldwork to identify executional opportunities on the store level and to monitor in-store compliance to KC’s DPSM framework by partnering with our in-store personnel and merchandising partners.
• Work with various cross-functional partners in delivering efficient order-to-deliver processes for their customers.
• Maximize sales and manage the allocated Trade Fund to generate the desired profitable sales mix. 
• Develop plans to address variation versus Budgets, provide demand forecast for responsible area. Develop and implement customer business plan in alignment with the area's strategic Sales, Marketing and Category plan.
• To achieve Business Objectives of Operating Profit, Volume and Strategic Business Planning.
• Processes customer’s promotional claims in a timely and efficient manner.
• Inform all key stakeholders on trade and competitive intelligence and provide recommendations as they apply to assigned customers.
• Participate in the full utilization and compliance with K-C mandated performance management process for all consumer sales staff (may include third party sales and merchandising teams).

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference.

At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:

Essential Requirements

• Bachelor’s Degree
• Minimum of 2 years of experience in distributor management in FMCG sales
• Preferably with 1-2 years of experience in handling local key accounts / local chains
• Strategic thinker with excellent skills in data analysis and time management

Behavioral Competencies

• Strong demonstration of business partnering/customer service
• With good communication skills, assertive and flexible
• Good project management skills
• Highly adaptable and open to learn new concepts
• Shows initiative and creativity
• Conscious about quality of work
• Can work independently and solve problems
• Seeks to continuously improve
• Seeks new trends in ways of doing

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
 

Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.

Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.

Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.

Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, please check out the careers website.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.